Experian fined $1 million for blocking consumer phone calls


In 2000, Experian entered into a consent decree with the Federal Trade Commission and agreed to pay $1 million to settle charges that the company blocked and delayed incoming phone calls from consumers wishing to discuss the contents of and possible errors in their credit reports. Under the Fair Credit Reporting Act, the credit agencies are required to supply a toll-free number for such calls.


Writer: FTC

Publication: FTC

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