Network maintenance breaks Yale "smart lock" app


In October 2018, the app that supports the burglar alarm functions of Yale's "smart" locks and burglar alarms was disabled for 24 hours after an "unforeseen issue while carrying out unplanned network maintenance". Customers complained that they were unable to open or lock doors or disarm alarms, and that the company failed to warn them of the problem. At the time, Yale had just announced a trial with the Waitrose supermarket chain for an in-home delivery service.

Writer: Graeme Burton
Publication: The Inquirer


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