Garadget punishes complaining customer with lockout


In 2017, when user Robert Martin posted a frustrated, disparaging review of the remote garage door opening kit Garadget on Amazon, the peeved owner briefly locked him out of the company's server and told him to send the kit back. After complaints on social media and from the company's board members, CEO Denis Grisak reinstated Martin's service. The incident highlighted the capricious and fine-grained control Internet of Things manufacturers can apply and the power they retain over devices that people believe they own.

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