"Bezoism": how Amazon manages worker performance


An excerpt from the new book "Arriving Today: From Factory to Front Door—Why Everything Has Changed About How and What We Buy", describes in detail the tracking systems used in Amazon warehouses to ensure workers meet their managers' targets. The system is a mix of surveillance, measurement, psychology, targets, incentives, slogans, and proprietary technologies.


Publication: Wall Street Journal

Publication date: 2021-09-11

Writer: Chrostpher Mims