Amazon

Amazon is calling for the dismissal of a complaint issued by the National Labor Relations Board after two warehouse workers in the US state of Georgia claimed they faced retaliation, surveillance, and questioning after they led employee complaints about policy changes. Amazon, in common with other

French data protection agency CNIL has fined Amazon's French warehouse management unit €32 million, or about 3% of its turnover, for its "excessively intrusive" surveillance of the performance of its thousands of staff. The system relied on data collected from the scanners warehouse staff use to

When the Los Angeles Police Department opted to monitor the messages posted in forums on Neighbors, a companion app to Amazon's Ring doorbell cameras, the system forwarded over 13,000 messages in just over two years. Research shows, however, that this type of surveillance does a poor job of

An eight-country study of Amazon employees has found that 57% say the company's performance monitoring system damages their mental health, 51% (65.7% of drivers) say it's had a negative effect on their physical health, and 59% feel the monitoring is excessive. In addition, 58% say Amazon doesn't

Workers in Amazon warehouses are tracked closely by a system that records every minute of "time off task" via the radio frequency handheld scanners workers use to track customer packages. Breaching strict time off task time limits can get an employee fired. Time off task includes bathroom breaks

AI-powered cameras made by the startup Netradyne and used in Amazon's delivery vans incorrectly penalises drivers for events beyond their control or which do not constitute unsafe driving such as if they are cut off by another vehicle. The data collected by the cameras is sent to Amazon, which uses

A BBC Panorama investigation that brought hidden cameras into a UK-based Amazon warehouse found that workers walked up to 11 miles in a shift and had just 33 seconds on average to find each product, following instructions from a handset. Experts on stress at work say the warehouse conditions are

Humans who review footage of warehouse workers flagged by Amazon’s AI computer vision system to check for employee errors - are themselves surveilled in detail to ensure they make punishing targets. The workers, who are paid as little as £212 a month to review thousands of images and videos per day

Behind every powerful AI system are huge numbers of people labelling and clarifying data to train it, contracted by companies like Remotasks, a subsidiary of Silicon Valley-based data vendor Scale AI, whose customers include the US military and OpenAI. Often the workers, who are assigned tasks they

Technology companies that call themselves "AI first" rely on heavily surveilled gig workers who label data, deliver packages, moderate content, and perform gig work via platforms. Startups pressured by their venture capital funders even hire humans to pretend to be chatbots so they can claim to be

A former Amazon warehouse worker writes that every day was "brutal" because of the "exploitative and dangerous" standards enforced by Amazon executives. Amazon's anxiety-inducing policies about bathroom use and low pay should be seen in context with fast food and retail workers, who frequently

An excerpt from the new book "Arriving Today: From Factory to Front Door—Why Everything Has Changed About How and What We Buy", describes in detail the tracking systems used in Amazon warehouses to ensure workers meet their managers' targets. The system is a mix of surveillance, measurement

Documents filed with the US National Labor Relations Board show that Amazon issues warehouse workers with radio-frequency handheld scanners to track and record every minute of "time off task". The filing is part of a dispute at the State Island Amazon warehouse, where workers voted to unionise in

Amazon has begun issuing partner delivery companies with AI-enabled cameras to monitor and track drivers' behaviour on the road. The cameras add another layer of monitoring to existing requirements to run the smartphone app Mentor; drivers complain that the app's bugs lead to unfair disciplinary

Amazon delivery partner companies are ordering their drivers to turn off Amazon's Mentor monitoring app so they can take more risks in order to hit Amazon's delivery targets. Mentor, made by a company called eDriving, is a smartphone app Amazon uses to monitor drivers in Amazon-branded vans that

Numerous video clips from Amazon's in-van driver-facing surveillance cameras are appearing on Reddit in violence of Amazon's stated privacy policies and raising questions about drivers' privacy. The videos are clearly not being posted by drivers themselves, but come from inside Amazon delivery