Just Eat algorithm suspends drivers for minor overpayments


A new report from Worker Info Exchange finds that drivers working for Just Eat have had their accounts abruptly de-activated by automated systems for alleged overpayments as small as £1.35, which many are contesting. Just Eat says that the overpayments were triggered because drivers had incorrectly recorded themselves waiting for an order when their GPS coordinates did not show them at the restaurant. In several cases, the GPS data however showed that they remained within a couple of minutes’ walk of the restaurant where they said they awaited their order. The drivers who had their accounts de-activated said that these decisions, which significantly impacted their livelihoods, were taken with little explanation.


Publication: Guardian

Publication date: 2023-04-22

Writer: Heather Stewart