Drivers and Couriers

A new report from Worker Info Exchange finds that drivers working for Just Eat have had their accounts abruptly de-activated by automated systems for alleged overpayments as small as £1.35, which many are contesting. Just Eat says that the overpayments were triggered because drivers had incorrectly

Four French trade unions representing drivers signed an agreement with ride-hailing platforms to provide drivers with a minimum income and provide greater transparency regarding suspending and terminating drivers. Platforms must now give drivers a chance to respond before deactivating their accounts

In two cases brought by Worker Info Exchange and the App Drivers and Couriers Union on behalf of drivers, the Court of Appeal in Amsterdam has upheld a 2021 ruling in a lower court that under the GDPR Uber and Ola Cabs must disclose the personal information and profiling that the companies use to

A large-scale preprint study of more than 100 million rides between 2018 and 2019 in Chicago, where a 2020 law requires ride-hailing apps to disclose fares, finds that the dynamic pricing algorithms used by ride-hailing companies such as Lyft, Uber, and Via are socially biased. The finding is in

AI-powered cameras made by the startup Netradyne and used in Amazon's delivery vans incorrectly penalises drivers for events beyond their control or which do not constitute unsafe driving such as if they are cut off by another vehicle. The data collected by the cameras is sent to Amazon, which uses

Delivery drivers in Jakarta use GPS-spoofing apps in order to improve their chances of selection by the Gojek delivery and transport app, an equivalent to Apple Pay, Postmates, Venmo, and Uber all in one. Gojek that operates in more than 200 cities in Indonesia, Singapore, Vietnam, and Thailand

Drivers for app-based companies like Uber, tired of their lack of transparency, share their experience and swap tips to help each other game the platforms to their advantage via in-person workshops and Telegram groups, aided by the Indian Federation of App-based Transport Workers and the Telangana

In a legal action, the Independent Workers Union of Great Britain and the App Drivers and Couriers Union claim that Uber's use of facial recognition software for its Real-Time ID Check to verify the identity of drivers is discriminatory because facial recognition software is known to be less

Amazon has begun issuing partner delivery companies with AI-enabled cameras to monitor and track drivers' behaviour on the road. The cameras add another layer of monitoring to existing requirements to run the smartphone app Mentor; drivers complain that the app's bugs lead to unfair disciplinary

Amazon delivery partner companies are ordering their drivers to turn off Amazon's Mentor monitoring app so they can take more risks in order to hit Amazon's delivery targets. Mentor, made by a company called eDriving, is a smartphone app Amazon uses to monitor drivers in Amazon-branded vans that

Numerous video clips from Amazon's in-van driver-facing surveillance cameras are appearing on Reddit in violence of Amazon's stated privacy policies and raising questions about drivers' privacy. The videos are clearly not being posted by drivers themselves, but come from inside Amazon delivery

A 24-year-old man in Atlanta, Georgia is suing Amazon after being left with extensive brain and spinal cord injuries after an Amazon van crashed into his car. Amazon claims it isn't legally liable because the driver worked for the delivery company Harper Logistics LLC. However, the lawsuit seeks to

In 2017, Uber began a programme experimenting with using psychology and social science insights to influence when, where, and how long its drivers work. Among other techniques, Uber auto-loaded the next fare to encourage the driver equivalent of binge TV-watching; reminded drivers when they're close