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Content type: Examples
In 2017, when user Robert Martin posted a frustrated, disparaging review of the remote garage door opening kit Garadget on Amazon, the peeved owner briefly locked him out of the company's server and told him to send the kit back. After complaints on social media and from the company's board members, CEO Denis Grisak reinstated Martin's service. The incident highlighted the capricious and fine-grained control Internet of Things manufacturers can apply and the power they retain over devices…
Content type: Case Study
Our connected devices carry and communicate vast amounts of personal information, both visible and invisible.
What three things would you grab if your house was on fire? It’s a sure bet your mobile is going to rank pretty high. It’s our identity, saying more about us than we perhaps realise. It contains our photos, calendar, internet browsing, locations of where we go, where we’ve been, our emails, social media. It holds our online banking, notes with half written poems, shopping lists, shows…