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Content type: Examples
New rules rolled out by India's app-based home services platform Urban Company require its more than 52,000 workers to maintain ratings of a minimum of 4.7 (out of 5), accept 70% of job leads, and cancel only four jobs a month. The company says the rules are intended to improve customer experience and raise standards, and may increase its requirements to 80% acceptance and three cancellations. Workers who don't meet the requirements must attend online (free) or offline (fee-bearing) training,…
Content type: Examples
The Argentinian startup Nippy offers delivery drivers access to rest stops including free coffee, phone charging stations, and toilets in return for downloading its app and allowing it to sell the data the app collects to partners in insurance, financial services, and telecommunications. The result is to give companies like Mastercard and Movistar insight into gig workers' income in the areas where Nippy operates in Argentina, Mexico, and the Dominican Republic. The services Nippy's rest stops…
Content type: Examples
Drivers for app-based companies like Uber, tired of their lack of transparency, share their experience and swap tips to help each other game the platforms to their advantage via in-person workshops and Telegram groups, aided by the Indian Federation of App-based Transport Workers and the Telangana Gig and Platform Workers' Union. Similar movements exist around the world. In 2021, a Dutch court upheld a complaint by Uber and Ola drivers from the UK and Portugal asking those companies to provide…