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Workplace surveillance has become a reality in the US in every type of job from financial executives to radiologists to warehouse workers, tracking in detail how workers spend their time. Often, time spent on manual tasks does not register as working time, leading to lost pay or even lost jobs. Workers subjected to electronic surveillance report that they have lost autonomy and that the constant pressure of electronic micromanagement is demoralising, humiliating, and toxic. https://www.…
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A summary of Karen Levy's 2023 book Data Driven, which studies the installation of electronic logging devices in the cabs of US truckers, removing much of their traditional autonomy. Nominally installed to improve safety, the devices actually are making trucking less safe by pushing experienced drivers out of the profession and removing the flexibility that allows truckers to respond to conditions on the ground. Strategies are needed to ensure that AI does not fundamentally reallocate burdens…
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Trailing well after their European counterparts, US and Canadian trade unions are just now beginning to push for protections against workplace surveillance. The Communications Workers of America has won requirements that managers notify workers when recording their calls and a guarantee that those calls will not be used to evaluate or discipline workers. AFL-CIO has created a technology institute to build its expertise and policies on AI and other technologies; it will also offer training for…
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A large-scale preprint study of more than 100 million rides between 2018 and 2019 in Chicago, where a 2020 law requires ride-hailing apps to disclose fares, finds that the dynamic pricing algorithms used by ride-hailing companies such as Lyft, Uber, and Via are socially biased. The finding is in line with earlier studies by other organisations such as the Princeton Review that found bias in algorithmic pricing. The researchers found that prices for rides varied according to the average…
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A former Amazon warehouse worker writes that every day was "brutal" because of the "exploitative and dangerous" standards enforced by Amazon executives. Amazon's anxiety-inducing policies about bathroom use and low pay should be seen in context with fast food and retail workers, who frequently encounter violence on the job and many essential workers' struggle to afford the basic necessities of life. In response, workers are beginning to target investors as an important voice that can help…
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An excerpt from the new book "Arriving Today: From Factory to Front Door—Why Everything Has Changed About How and What We Buy", describes in detail the tracking systems used in Amazon warehouses to ensure workers meet their managers' targets. The system is a mix of surveillance, measurement, psychology, targets, incentives, slogans, and proprietary technologies.https://www.wsj.com/articles/the-way-amazon-uses-tech-to-squeeze-performance-out-of-workers-deserves-its-own-name-bezosism-…
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Amazon has begun issuing partner delivery companies with AI-enabled cameras to monitor and track drivers' behaviour on the road. The cameras add another layer of monitoring to existing requirements to run the smartphone app Mentor; drivers complain that the app's bugs lead to unfair disciplinary action against them; the app may also follow them into their homes. Drivers swap tips on gaming the app on Reddit.https://www.cnbc.com/2021/02/12/amazon-mentor-app-tracks-and-disciplines-delivery-…
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Amazon delivery partner companies are ordering their drivers to turn off Amazon's Mentor monitoring app so they can take more risks in order to hit Amazon's delivery targets. Mentor, made by a company called eDriving, is a smartphone app Amazon uses to monitor drivers in Amazon-branded vans that tracks drivers' speed, braking, acceleration, and cornering; it also detect "phone distraction" and gives drivers a safe driving score. Amazon has pushed the liability for infractions onto the more than…
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Numerous video clips from Amazon's in-van driver-facing surveillance cameras are appearing on Reddit in violence of Amazon's stated privacy policies and raising questions about drivers' privacy. The videos are clearly not being posted by drivers themselves, but come from inside Amazon delivery partners, though who is posting them is unknown. The cameras capture all aspects of drivers road behaviour; the company claims they protect road safety. Drivers say they do not have access to the videos.…
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A 24-year-old man in Atlanta, Georgia is suing Amazon after being left with extensive brain and spinal cord injuries after an Amazon van crashed into his car. Amazon claims it isn't legally liable because the driver worked for the delivery company Harper Logistics LLC. However, the lawsuit seeks to prove that Amazon controls all aspects of deliveries from how many packages drivers are assigned to their continued employment and tracks drivers intensively, pressuring them to take risks in order…
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A nationwide US study plans to examine the impact on employer surveillance of the shift of workers from on-site office environments to working in their homes. The authors intend to highlight worker (dis)comfort and concerns.
Source: https://covid19research.ssrc.org/grantee/how-covid-19-is-changing-workplace-surveillance-american-workers-experiences-and-privacy-expectations-when-working-from-home/
Writer: Jessica Vitak and Michael Zimmer
Publication: Social Science Research Council
Content type: Examples
A growing number of companies - for example, San Mateo start-up Camio and AI startup Actuate, which uses machine learning to identify objects and events in surveillance footage - are repositioning themselves as providers of AI software that can track workplace compliance with covid safety rules such as social distancing and wearing masks. Amazon developed its own social distancing tracking technology for internal use in its warehouses and other buildings, and is offering it as a free tool to…
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Amazon has spent $10 million to buy 1,500 cameras to take the temperature of workers from the Chinese firm Zhejiang Dahua Technology Company even though the US previously blacklisted Dahua because it was alleged to have helped China detain and monitor the Uighurs and other Muslim minorities.
The cameras work by comparing a person’s radiation with a separate infrared calibration device and uses face detection technology to make sure it is looking for heat in the right part of the subjects…
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To speed up daily temperature checks, Amazon has installed thermal cameras to screen workers for coronavirus symptoms in its warehouses around the world. Cases of COVID-19 have been reported at more than 50 of the company's US warehouses. Thermal cameras will also replace thermometers at staff entrances to many of Amazon's Whole Foods stores. Workers have claimed it is almost impossible to socially distance inside the warehouses.
Source: https://www.bbc.co.uk/news/technology-52356177
Writer:…
Content type: Examples
New workplace technologies are generating mountains of data on workers despite a lack of clarity over how the data is used and who owns it. In offices, smart badges track interactions and sensors track fitness and health; in trucks sensors monitor drivers' performance in the name of safety. In the US state of Illinois, between July and October 2017 26 lawsuits were filed by employees alleging that their employers had violated the state's Biometric Information Privacy Act, which requires a…
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In November 2018, worried American parents wishing to check out prospective babysitters and dissatisfied with criminal background checks began paying $24.99 for a scan from the online service Predictim, which claimed to use "advanced artificial intelligence" to offer an automated risk rating. Predictim based its scores in part on Facebook, Twitter, and Instagram posts - applicants were required to share broad access to their accounts - and offered no explanation of how it reached its risk…