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Content type: Case Study
As working from home is becoming the new normal, employees’ monitoring becomes the new norm.
Companies around the globe are increasingly using software to monitor how long we spend in front of our computer, what websites we visit and what apps we use, when we type, for how long and how fast, how long our mouse stay inactive — any more than 15 seconds away can shift us from ‘active’ to ‘idle’ — and require us to keep our camera and microphone on at all times. These systems pit us against our…
Content type: Long Read
It is common for families with no recourse to public funds who attempt to access support from local authorities to have their social media monitored as part of a ‘Child in Need’ assessment.
This practice appears to be part of a proactive strategy on the part of local authorities to discredit vulnerable families in order to refuse support. In our experience, information on social media accounts is often wildly misinterpreted by local authorities who make serious and unfounded allegations…
Content type: Report
It is common for families with no recourse to public funds who attempt to access support from local authorities to have their social media monitored as part of a 'Child in Need' assessment. This practice appears to be part of a proactive strategy on the part of local authorities to discredit vulnerable families in order to refuse support. In our experience, information on social media accounts is often wildly misinterpreted by local authorities who make serious and unfounded allegations…
Content type: Explainer
Social media platforms are a vast trove of information about individuals, including their personal preferences, political and religious views, physical and mental health and the identity of their friends and families.
Social media monitoring, or social media intelligence (also defined as SOCMINT), refers to the techniques and technologies that allow the monitoring and gathering of information on social media platforms such as Facebook and Twitter which provides valuable intelligence to others…
Content type: Long Read
Dear Sir/Madam,
Freedom of information act request
RE: Social media monitoring / social media intelligence
FOIA REQUEST
For definition of social media intelligence please see background explanation below. We further note the comments of the Office of Surveillance Commissioners Annual Report 2016 cited below.
1. In 2016 the Rt Hon Lord Judge, then Chief Surveillance Commissioner, wrote to all Local Authorities regarding use of social media in investigations. Please confirm whether you are…
Content type: Long Read
Office of Surveillance Commissioners Guidance - Covert surveillance of Social Networking Sites (SNS)
Covert surveillance of Social Networking Sites (SNS)
289. The fact that digital investigation is routine or easy to conduct does not reduce the need for authorisation. Care must be taken to understand how the SNS being used works. Authorising Officers must not be tempted to assume that one service provider is the same as another or that the services provided by a single provider are the same.
289.1 Whilst it is the responsibility of an individual to set privacy settings to protect…
Content type: Report
SUMMARY
In the UK, local authorities* are looking at people’s social media accounts, such as Facebook, as part of their intelligence gathering and investigation tactics in areas such as council tax payments, children’s services, benefits and monitoring protests and demonstrations.
In some cases, local authorities will go so far as to use such information to make accusations of fraud and withhold urgently needed support from families who are living in extreme poverty.
THE PROBLEM
Since 2011…
Content type: Long Read
Online covert activity
3.10 The growth of the internet, and the extent of the information that is now available online, presents new opportunities for public authorities to view or gather information which may assist them in preventing or detecting crime or carrying out other statutory functions, as well as in understanding and engaging with the public they serve. It is important that public authorities are able to make full and lawful use of this information for their statutory purposes. Much…
Content type: Long Read
The Chief Surveillance Commissioner, The Rt Hon Sir Christopher Rose’s Annual Report 2011 - 12 did not refer to social networks but to overt investigations using the internet as a surveillance tool, stating that:
“5.17 A frequent response to my Inspectors’ enquiries regarding a reduction in directed surveillance is that ‘overt’ investigations using the Internet suffice. My Commissioners have expressed concern that some research using the Internet may meet the criteria of directed…
Content type: Advocacy
Privacy International sent a letter to the Investigatory Powers Commissioner’s Office (IPCO) addressing social media monitoring carried out by Local Authorities.
The submission builds on a campaign and research carried out by PI highlighting the growth of social media monitoring across Local Authorities, as well as the general lack of internal oversight for some of these activities. After providing an introduction to the research and the findings, the letter highlights each of PI’s concerns…
Content type: Case Study
You have the right to decent standards and dignity at work, and the right to join a union to protect yourself and your rights. That might come as a shock to Amazon - who have been using Covid-19 as a reason to undermine those rights.
Chris Smalls, an organiser and now former Amazon warehouse assistant manager, led a walkout at a New York City facility and within days he’d been fired under a dubious pretext.
The walkout was to ensure workers’ safety - they were asking for the warehouse to be…
Content type: Examples
A parliamentary panel granted Israel's Shin Bet security service an additional three weeks to use mobile phone data to track people infected with the coronavirus; prime minister Benjamin Netanyahu had requested a six-week extension while his government drafts legislation to regulate the data use in line with requirements imposed by the Israeli Supreme Court. Testimony given to the parliament's intelligence subcommittee showed that the Shin Bet surveillance was the reason it was possible to…
Content type: Examples
After a call from a vendor, India's state-owned Broadcast Engineering Consultants Limited (BECIL) put out an expression of interest for electronic bracelets and accompanying software for use to ensure that COVID-19 patients do not violate their quarantine orders.
A hundred companies responded. BECIL saw the idea as an opportunity to sell a patient surveillance system to municipal corporations, private companies, welfare resident societies, and central government departments. BECIL, which was…
Content type: News & Analysis
In a legal challenge brought by French activist group, La Quadrature du Net (LGDN), the Conseil d’État, the French highest court, has ruled that the use of drones by the police in the context of monitoring compliance with Covid-19 lockdown measures was unlawful.
The ruling found that the imagery and footage captured by drones flying at a low altitude was personal data to the extent that individuals filmed were identifiable. Consequently, the operation of drones by the police amounted…
Content type: Examples
The rush to incorporate greater safety from the coronavirus is bringing with it a new wave of workplace surveillance as companies install tracking software to determine who may have been exposed and which areas need deep cleaning if an employee gets infected; monitor social distancing; and use Bluetooth beacons embedded in badges to locate employees.
Companies are also installing thermal cameras to take employees' temperature as they enter the workplace or public area. Companies are also…
Content type: Examples
Amazon has spent $10 million to buy 1,500 cameras to take the temperature of workers from the Chinese firm Zhejiang Dahua Technology Company even though the US previously blacklisted Dahua because it was alleged to have helped China detain and monitor the Uighurs and other Muslim minorities.
The cameras work by comparing a person’s radiation with a separate infrared calibration device and uses face detection technology to make sure it is looking for heat in the right part of the subjects…
Content type: Examples
The state of Utah gave the AI company Banjo real time access to state traffic cameras, CCTV, and public safety cameras, 911 emergency systems, location data for state-owned vehicles, and other data that the company says it's combining with information collected from social media, satellites, and various apps in order to detect anomalies in the real world and alert law enforcement to crimes as they are happening. The company claims its algorithm can do all this while stripping all personal data…
Content type: Examples
The controversial facial recognition company Clearview AI, which came to public attention for scraping billions of photos off social media sites to create a comprehensive facial recognition system, says it has offered to help US federal and three state agencies with contact tracing. The company claims its technology could use the cameras already in place to identify people in surveillance video in restaurants or stores where they may have come into contact with others who subsequently test…
Content type: Examples
Our partners from Unwanted Witness in Uganda wrote a formal letter to the Ministry of Information Communications Technology and National Guidance demanding for strict observance of human rights for any intended use of surveillance technologies to fight COVID-19.
In a letter addressed to the Permanent Secretary Ministry of ICT, Hon. Vincent Bagiire and copied to Minister Judith Nabakooba, calls on government to respect its human rights obligation and restrain from exercising excessive…
Content type: Examples
Our partners from SMEX in Lebanon analysed surveillance measures in the country.
Lebanon, like many other countries, has launched digital tools to help diagnose and monitor the spread of the outbreak. The tools launched by the Lebanese Ministry of Public Health (MoPH) do not appear to harvest data, but they require excessive user permissions, which is particularly concerning given Lebanon’s weak legal framework for data protection.
Link: https://smex.org/what-the-lebanese-government-can-do-to…
Content type: Examples
Our partners from Tedic in Paraguay analysed a government proposal to use drones to enforce the lockdown measures in that country (in Spanish).
Link: https://www.tedic.org/uso-de-drones-covid19/
Content type: Examples
The International Press Institute has found that in both democratic and autocratic states the public health crisis has given governments the excuse of preventing the spread of disinformation to exercise control over the media, whether by criminalising journalism or controlling the public narrative and restricting access to information about the pandemic. The International Federal of Journalists has also found that three-quarters of journalists report that working conditions have deteriorated…
Content type: Examples
At least 27 countries are using data from cellphone companies to track the movements of their citizens, and at least 30 have developed smartphone apps for the public to download. Fewer objections have been raised in countries with greater levels of success in containing the virus. However, although Turkey has one of the worst outbreaks there has been little pushback against the surveillance even though the government is forcibly tracking people over 65, who are not allowed to leave their homes…
Content type: Examples
Our partners from Right to Know campaign in South Africa produced this infosheet to simplify what the South African government has committed to doing in ensuring that the use of surveillance does not impact negatively on people’s rights to privacy and that necessary data protections are taken into cognizance, whilst the necessary safeguards are put in place to protect citizens during this period of COVID 19.
Link: https://www.r2k.org.za/2020/04/14/covid-19-surveillance-infosheet/
Content type: Long Read
Covid Apps are on their way to a phone near you. Is it another case of tech-solutionism or a key tool in our healthcare response to the pandemic? It’s fair to say that nobody quite knows just yet.
We’ve been tracking these apps since the early days. We’ve been monitoring Apple and Google closely, have been involved in the UK’s app process, our partners in Chile and Peru have been tracking their governments’ apps, and more.
Of course privacy concerns arise. But only a simplistic analysis would…
Content type: Case Study
From 2019 to 2020, citizens of economically disadvantaged neighborhoods in the Netherlands were subject to unlawful invasion of their privacy by the Dutch government’s automated welfare fraud detection system. The system is known as System Risk Indicator (SyRI), and the Dutch government used it to generate risk scores for individual citizens by combining personal data including “identity, labor, personal estates and property, education, pension, business, income and assets, pension and debts.…
Content type: Examples
At least four law enforcement agencies in the US - two in California, and one in each of Maryland and Texas - are using drones to communicate with homeless people about maintaining social distance because encampments are located in areas that are difficult to access and police do not have to visit in person. Critics complain that the move increases encampment dwellers' already-high distrust in government. Many of the drones are being donated by the China-based drone company DJI as part of the…
Content type: Examples
The Internet Freedom Foundation has sent a legal notice to the Broadcast Engineering Consultants India, Limited (BECIL), a public sector undertaking under the Ministry of Information and Broadcasting, calling on the organisation to modify a tender seeing procurement of a "Personnel Tracking GPS Solution" and "COVID-19 Patient Tracking Tool" intended for the organisation's employees.
IFF is concerned that the procurement items, while nominally intended to address health risks, will certainly…
Content type: Examples
The automated facial recognition company Clearview AI has suggested to US federal and state authorities that its facial biometrics could leverage cameras already in place at gyms and retailers in order to identify individuals in the interests of contact tracing.
Simultaneously, the company is asking for a stay in a privacy lawsuit in federal court in Illinois under the state's Biometric Information Privacy Act. The company wants the case to be moved to the Southern District of New York, where…
Content type: Examples
To speed up daily temperature checks, Amazon has installed thermal cameras to screen workers for coronavirus symptoms in its warehouses around the world. Cases of COVID-19 have been reported at more than 50 of the company's US warehouses. Thermal cameras will also replace thermometers at staff entrances to many of Amazon's Whole Foods stores. Workers have claimed it is almost impossible to socially distance inside the warehouses.
Source: https://www.bbc.co.uk/news/technology-52356177
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