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New rules rolled out by India's app-based home services platform Urban Company require its more than 52,000 workers to maintain ratings of a minimum of 4.7 (out of 5), accept 70% of job leads, and cancel only four jobs a month. The company says the rules are intended to improve customer experience and raise standards, and may increase its requirements to 80% acceptance and three cancellations. Workers who don't meet the requirements must attend online (free) or offline (fee-bearing) training,…
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Workplace surveillance has become a reality in the US in every type of job from financial executives to radiologists to warehouse workers, tracking in detail how workers spend their time. Often, time spent on manual tasks does not register as working time, leading to lost pay or even lost jobs. Workers subjected to electronic surveillance report that they have lost autonomy and that the constant pressure of electronic micromanagement is demoralising, humiliating, and toxic. https://www.…
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A summary of Karen Levy's 2023 book Data Driven, which studies the installation of electronic logging devices in the cabs of US truckers, removing much of their traditional autonomy. Nominally installed to improve safety, the devices actually are making trucking less safe by pushing experienced drivers out of the profession and removing the flexibility that allows truckers to respond to conditions on the ground. Strategies are needed to ensure that AI does not fundamentally reallocate burdens…
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The Dutch data protection authority has fined Uber €10 million for failing to inform drivers how long it retains their data or how it secures it when sending it to countries outside the EEA, and hindering drivers' access to their data by making requests unnecessarily complicated. The fine follows a complaint filed by 170 French drivers with a human rights organization, which complained to the French data protection authority, which forwarded It to the Netherlands, where Uber has its European…
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The Spanish data protection regulator AEPD has fined Glovo €550,000 for excessively surveilling delivery drivers and failing to protect their data from abuse by company personnel in other countries. The data includes details of each delivery, all communications exchanged with the platform, and reputation scores. The Spanish regulator was inspired to investigate after a 2020 warning from its Italian counterpart, which was investigating Glovo's Italian food delivery subsidiary, Foodinho. …
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FullScreen Research claims that in the competitive German food delivery market, Lieferando uses automation to monitor its employees and that Wolt violates labour laws by paying couriers in cash and employing them illegally A former supervisor with Lieferando says that the system flags up abnormalities for a team of watching agents, who see each courier's exact location and are supposed to ask drivers the reason for delays. Lieferando denies that it illegally controls drivers'…
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Former delivery driver Edrissa Manjang is pursuing a claim for harassment, indirect discrimination, and victimisation in UK courts, alleging that a racially-biased algorithm kicked him off Uber Eats' ride-sharing app. After Uber Eats supplied information that contradicted Manjang's original claims, the judge gave him leave to amend his complaint but refused him permission to use emails sent him during the litigation as evidence of harassment. Manjang, who is black and of African descent, says…
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In response to a case brought by three Italian trade unions, a court in Palermo has ruled that the points system used by the Italian food delivery service Foodinho discriminates against disabled and older riders, as well as those with special family or personal circumstances. A subsidiary of Spain's Glovo Group, Foodinho's system awards higher scores to riders who complete more deliveries or are available at peak times; high scores give riders greater choice and better work opportunities. …
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In a study of the data Uber collected on a Geneva driver who obtained his data via a Subject Access Request, the Gig Economy Project finds that the data is difficult for drivers to parse, contains many inaccuracies, and is incomplete. In addition, obtaining the data in the first place is near impossible. Personaldata.io, which helped the driver analyse his data, believes Uber's response is in violation of the rights guaranteed under GDPR.https://braveneweurope.com/uber-drivers-and-data-can-…
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Foodinho, the Italian food delivery subsidiary of the Spanish company Glovo, continues to accumulate millions of euros in fines for infringements of labour law such as collecting and misusing riders' data. New research studying Glovo's app indicates that the company appears to have created its own hidden scoring system so evaluate couriers' performance, and shares personally identified riders' after-hours location with Google and other unauthorised third-party trackers.https://algorithmwatch.…
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A former TikTok moderator in Kenya has threatened a lawsuit against TikTok's owner, ByteDance, alleging that he has developed PTSD as a result of his work for the company and that he was unfairly dismissed for advocating for better working conditions. In a letter, his lawyer alleges that the job required him to watch 250 to 350 videos per hour, the vast majority of them "horrific in nature".https://time.com/6293271/tiktok-bytedance-kenya-moderator-lawsuit/ Publication: Time MagazineWriter…
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Uber Eats delivery drivers in northern French cities went on strike on October 22, 2023 to protest falling wages since the platform changed its policies to effectively reduce its per-kilometre compensation. Drivers complain the platform is less transparent since the changes.https://actu.fr/economie/livreurs-uber-eats-en-greve-dans-le-nord-ils-denoncent-une-baisse-de-leur-remuneration_60249320.html Publication: Lille Actu
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Companies like the Australian data services company Appen are part of a vast, hidden industry of low-paid workers in some of the globe's cheapest labour markets who label images, video, and text to provide the datasets used to train the algorithms that power new bots. Appen, which has 1 million contributors, includes among its clients Amazon, Microsoft, Google, and Meta. According to Grand View Research, the global data collection and labelling market was valued at $2.22 billion in 2022 and is…
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Trailing well after their European counterparts, US and Canadian trade unions are just now beginning to push for protections against workplace surveillance. The Communications Workers of America has won requirements that managers notify workers when recording their calls and a guarantee that those calls will not be used to evaluate or discipline workers. AFL-CIO has created a technology institute to build its expertise and policies on AI and other technologies; it will also offer training for…
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French data protection agency CNIL has fined Amazon's French warehouse management unit €32 million, or about 3% of its turnover, for its "excessively intrusive" surveillance of the performance of its thousands of staff. The system relied on data collected from the scanners warehouse staff use to process packages. CNIL said the surveillance placed workers under continuous pressure and forced them to justify absences, as the scanners timed inacctivity to the second and also penalised workers for…
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A new poll from the trade union Prospect finds that 58% of UK workers believe government should protect jobs by regulating the use of generative AI. Only 12% believe government should not interfere. The poll also found that workers are deeply uncomfortable with being surveilled at work and about companies' use of software to automate decisions about hiring and promotion.https://prospect.org.uk/news/public-call-for-government-regulation-of-generative-ai-at-work Publication: Prospect
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Following a February 2024 ruling by the Information Commissioner's Office against Serco Leisure, national leisure centre chains are among dozens of UK companies removing or reviewing the use of facial recognition and fingerprints to monitor staff attendance. The ICO found that the Serco subsidiary had unlawfully processed the data of more than 2,000 employees at 38 centres.https://www.theguardian.com/business/2024/apr/16/leisure-centres-scrap-biometric-systems-to-keep-tabs-on-staff-amid-uk-data…
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The Argentinian startup Nippy offers delivery drivers access to rest stops including free coffee, phone charging stations, and toilets in return for downloading its app and allowing it to sell the data the app collects to partners in insurance, financial services, and telecommunications. The result is to give companies like Mastercard and Movistar insight into gig workers' income in the areas where Nippy operates in Argentina, Mexico, and the Dominican Republic. The services Nippy's rest stops…
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The call centre company Teleperformance, which employs about 380,000 people in 34 countries providing customer service for dozens of major UK companies and government departments, has told some non-UK staff that AI-powered webcams will be installed in their homes to watch for infractions of company rules while they work. Workers will have to click to indicate they're taking a break if they leave their desks and provide a reason. They will also be warned that stopping keyboard and mouse activity…
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A new report from Worker Info Exchange finds that drivers working for Just Eat have had their accounts abruptly de-activated by automated systems for alleged overpayments as small as £1.35, which many are contesting. Just Eat says that the overpayments were triggered because drivers had incorrectly recorded themselves waiting for an order when their GPS coordinates did not show them at the restaurant. In several cases, the GPS data however showed that they remained within a couple of minutes’…
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A survey commissioned by the UK's Information Commissioner's Office finds that a fifth of UK adults believe they have been monitored by an employer. Timekeeping and access were most commonly tracked, followed by emails, files, calls, or messages. Seventy percent said they would find such monitoring intrusive. Studies say that excessive tracking is associated with higher staff turnover rates and can be counterproductive. https://www.theguardian.com/world/2023/oct/02/uk-adults-monitored-by-…
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Four French trade unions representing drivers signed an agreement with ride-hailing platforms to provide drivers with a minimum income and provide greater transparency regarding suspending and terminating drivers. Platforms must now give drivers a chance to respond before deactivating their accounts and must provide compensation based on previous income if an account's suspension proves unjustified. https://www.bfmtv.com/economie/entreprises/vtc-nouvel-accord-entre-plateformes-et-syndicats…
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Despite being a subscription service that doesn't depend on advertising revenue, Slack (owned by Salesforce) collects a large amount of data on the people who use its system, including details provided voluntarily at sign-up, when and how people use the platform, and information about third-party services users connect to it - and never deletes any of it. Users newly added to a channel can read the entire range of historical messages and files. Messages users send are controlled by the…
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Human raters have played a significant role in the rapid improvement in the machine learning models that fuel modern AI. The raters evaluate the algorithmic output of search engines and AI chatbots and provide "Reinforcement Learning with Human Feedback" (RLHF) – the technical name for the deployment of such ratings to improve AI models. The efforts of these workers, who are mostly located in the global South but include thousands in the US, is downplayed by the technology companies to whom…
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In two cases brought by Worker Info Exchange and the App Drivers and Couriers Union on behalf of drivers, the Court of Appeal in Amsterdam has upheld a 2021 ruling in a lower court that under the GDPR Uber and Ola Cabs must disclose the personal information and profiling that the companies use to create "fraud probability scores" and "earnings profiles" to workers. These scores and profiles are in turn used in automated decision making to allocate work and pay rates. The court rejected the…
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A large-scale preprint study of more than 100 million rides between 2018 and 2019 in Chicago, where a 2020 law requires ride-hailing apps to disclose fares, finds that the dynamic pricing algorithms used by ride-hailing companies such as Lyft, Uber, and Via are socially biased. The finding is in line with earlier studies by other organisations such as the Princeton Review that found bias in algorithmic pricing. The researchers found that prices for rides varied according to the average…
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An eight-country study of Amazon employees has found that 57% say the company's performance monitoring system damages their mental health, 51% (65.7% of drivers) say it's had a negative effect on their physical health, and 59% feel the monitoring is excessive. In addition, 58% say Amazon doesn't explain clearly how it uses the data it collects on workers. Injury rates at Amazon warehouses are above the industry average.https://uniglobalunion.org/news/globalsurvey23/Publication: UNI Global…
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Workers in Amazon warehouses are tracked closely by a system that records every minute of "time off task" via the radio frequency handheld scanners workers use to track customer packages. Breaching strict time off task time limits can get an employee fired. Time off task includes bathroom breaks, talking to other Amazon employees, or going to the wrong floor of a warehouse: - managers may be required to ask offenders to account for each missing minute. https://www.vice.com/en/article/…
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AI-powered cameras made by the startup Netradyne and used in Amazon's delivery vans incorrectly penalises drivers for events beyond their control or which do not constitute unsafe driving such as if they are cut off by another vehicle. The data collected by the cameras is sent to Amazon, which uses the information to evaluate drivers' performance by assigning them with a score for safe driving. https://www.vice.com/en/article/88npjv/amazons-ai-cameras-are-punishing-drivers-for-mistakes-…
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Humans who review footage of warehouse workers flagged by Amazon’s AI computer vision system to check for employee errors - are themselves surveilled in detail to ensure they make punishing targets. The workers, who are paid as little as £212 a month to review thousands of images and videos per day, report physical problems, deteriorating eyesight, and cognitive exhaustion. https://www.thebureauinvestigates.com/stories/2022-11-21/the-eyes-of-amazon-a-hidden-workforce-driving-a-vast-…