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Workplace surveillance has become a reality in the US in every type of job from financial executives to radiologists to warehouse workers, tracking in detail how workers spend their time. Often, time spent on manual tasks does not register as working time, leading to lost pay or even lost jobs. Workers subjected to electronic surveillance report that they have lost autonomy and that the constant pressure of electronic micromanagement is demoralising, humiliating, and toxic. https://www.…
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A summary of Karen Levy's 2023 book Data Driven, which studies the installation of electronic logging devices in the cabs of US truckers, removing much of their traditional autonomy. Nominally installed to improve safety, the devices actually are making trucking less safe by pushing experienced drivers out of the profession and removing the flexibility that allows truckers to respond to conditions on the ground. Strategies are needed to ensure that AI does not fundamentally reallocate burdens…
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Former delivery driver Edrissa Manjang is pursuing a claim for harassment, indirect discrimination, and victimisation in UK courts, alleging that a racially-biased algorithm kicked him off Uber Eats' ride-sharing app. After Uber Eats supplied information that contradicted Manjang's original claims, the judge gave him leave to amend his complaint but refused him permission to use emails sent him during the litigation as evidence of harassment. Manjang, who is black and of African descent, says…
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Trailing well after their European counterparts, US and Canadian trade unions are just now beginning to push for protections against workplace surveillance. The Communications Workers of America has won requirements that managers notify workers when recording their calls and a guarantee that those calls will not be used to evaluate or discipline workers. AFL-CIO has created a technology institute to build its expertise and policies on AI and other technologies; it will also offer training for…
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A new poll from the trade union Prospect finds that 58% of UK workers believe government should protect jobs by regulating the use of generative AI. Only 12% believe government should not interfere. The poll also found that workers are deeply uncomfortable with being surveilled at work and about companies' use of software to automate decisions about hiring and promotion.https://prospect.org.uk/news/public-call-for-government-regulation-of-generative-ai-at-work Publication: Prospect
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Following a February 2024 ruling by the Information Commissioner's Office against Serco Leisure, national leisure centre chains are among dozens of UK companies removing or reviewing the use of facial recognition and fingerprints to monitor staff attendance. The ICO found that the Serco subsidiary had unlawfully processed the data of more than 2,000 employees at 38 centres.https://www.theguardian.com/business/2024/apr/16/leisure-centres-scrap-biometric-systems-to-keep-tabs-on-staff-amid-uk-data…
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A new report from Worker Info Exchange finds that drivers working for Just Eat have had their accounts abruptly de-activated by automated systems for alleged overpayments as small as £1.35, which many are contesting. Just Eat says that the overpayments were triggered because drivers had incorrectly recorded themselves waiting for an order when their GPS coordinates did not show them at the restaurant. In several cases, the GPS data however showed that they remained within a couple of minutes’…
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A survey commissioned by the UK's Information Commissioner's Office finds that a fifth of UK adults believe they have been monitored by an employer. Timekeeping and access were most commonly tracked, followed by emails, files, calls, or messages. Seventy percent said they would find such monitoring intrusive. Studies say that excessive tracking is associated with higher staff turnover rates and can be counterproductive. https://www.theguardian.com/world/2023/oct/02/uk-adults-monitored-by-…
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A large-scale preprint study of more than 100 million rides between 2018 and 2019 in Chicago, where a 2020 law requires ride-hailing apps to disclose fares, finds that the dynamic pricing algorithms used by ride-hailing companies such as Lyft, Uber, and Via are socially biased. The finding is in line with earlier studies by other organisations such as the Princeton Review that found bias in algorithmic pricing. The researchers found that prices for rides varied according to the average…
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In a legal action, the Independent Workers Union of Great Britain and the App Drivers and Couriers Union claim that Uber's use of facial recognition software for its Real-Time ID Check to verify the identity of drivers is discriminatory because facial recognition software is known to be less accurate at identifying people with darker skin. The action was brought on behalf of two drivers whose accounts were terminated following errors made by the Microsoft-supposed facial recognition software.…
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A former Amazon warehouse worker writes that every day was "brutal" because of the "exploitative and dangerous" standards enforced by Amazon executives. Amazon's anxiety-inducing policies about bathroom use and low pay should be seen in context with fast food and retail workers, who frequently encounter violence on the job and many essential workers' struggle to afford the basic necessities of life. In response, workers are beginning to target investors as an important voice that can help…
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An excerpt from the new book "Arriving Today: From Factory to Front Door—Why Everything Has Changed About How and What We Buy", describes in detail the tracking systems used in Amazon warehouses to ensure workers meet their managers' targets. The system is a mix of surveillance, measurement, psychology, targets, incentives, slogans, and proprietary technologies.https://www.wsj.com/articles/the-way-amazon-uses-tech-to-squeeze-performance-out-of-workers-deserves-its-own-name-bezosism-…
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Amazon has begun issuing partner delivery companies with AI-enabled cameras to monitor and track drivers' behaviour on the road. The cameras add another layer of monitoring to existing requirements to run the smartphone app Mentor; drivers complain that the app's bugs lead to unfair disciplinary action against them; the app may also follow them into their homes. Drivers swap tips on gaming the app on Reddit.https://www.cnbc.com/2021/02/12/amazon-mentor-app-tracks-and-disciplines-delivery-…
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Amazon delivery partner companies are ordering their drivers to turn off Amazon's Mentor monitoring app so they can take more risks in order to hit Amazon's delivery targets. Mentor, made by a company called eDriving, is a smartphone app Amazon uses to monitor drivers in Amazon-branded vans that tracks drivers' speed, braking, acceleration, and cornering; it also detect "phone distraction" and gives drivers a safe driving score. Amazon has pushed the liability for infractions onto the more than…
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Numerous video clips from Amazon's in-van driver-facing surveillance cameras are appearing on Reddit in violence of Amazon's stated privacy policies and raising questions about drivers' privacy. The videos are clearly not being posted by drivers themselves, but come from inside Amazon delivery partners, though who is posting them is unknown. The cameras capture all aspects of drivers road behaviour; the company claims they protect road safety. Drivers say they do not have access to the videos.…
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A 24-year-old man in Atlanta, Georgia is suing Amazon after being left with extensive brain and spinal cord injuries after an Amazon van crashed into his car. Amazon claims it isn't legally liable because the driver worked for the delivery company Harper Logistics LLC. However, the lawsuit seeks to prove that Amazon controls all aspects of deliveries from how many packages drivers are assigned to their continued employment and tracks drivers intensively, pressuring them to take risks in order…
Content type: Examples
Employees monitored by monitoring tools such as Hubstaff, CleverControl, and FlexiSPY report that the software takes a screenshot every ten minutes and calculate an activity score based on how they type and move their mouse. Aware that employers are looking at these scores, employees pause the tracker while they perform tasks such as participating in Zoom meetings, watching videos, or taking notes, which then requires them to work more hours to make up the time. A TUC poll in 2022 found that 60…
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A nationwide US study plans to examine the impact on employer surveillance of the shift of workers from on-site office environments to working in their homes. The authors intend to highlight worker (dis)comfort and concerns.
Source: https://covid19research.ssrc.org/grantee/how-covid-19-is-changing-workplace-surveillance-american-workers-experiences-and-privacy-expectations-when-working-from-home/
Writer: Jessica Vitak and Michael Zimmer
Publication: Social Science Research Council
Content type: Examples
The US company Hubstaff, which provides monitoring software to employers, says its UK customer base quadrupled between February and October 2020. The software tracks workers’ hours, keystrokes, mouse movements, and website visits. The Chartered Institute of Personnel and Development warns that workplace surveillance can damage trust.
Source: https://www.bbc.co.uk/news/business-54289152
Writer: Lora Jones
Publication: BBC
Content type: Examples
A growing number of companies - for example, San Mateo start-up Camio and AI startup Actuate, which uses machine learning to identify objects and events in surveillance footage - are repositioning themselves as providers of AI software that can track workplace compliance with covid safety rules such as social distancing and wearing masks. Amazon developed its own social distancing tracking technology for internal use in its warehouses and other buildings, and is offering it as a free tool to…
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Amazon has spent $10 million to buy 1,500 cameras to take the temperature of workers from the Chinese firm Zhejiang Dahua Technology Company even though the US previously blacklisted Dahua because it was alleged to have helped China detain and monitor the Uighurs and other Muslim minorities.
The cameras work by comparing a person’s radiation with a separate infrared calibration device and uses face detection technology to make sure it is looking for heat in the right part of the subjects…
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To speed up daily temperature checks, Amazon has installed thermal cameras to screen workers for coronavirus symptoms in its warehouses around the world. Cases of COVID-19 have been reported at more than 50 of the company's US warehouses. Thermal cameras will also replace thermometers at staff entrances to many of Amazon's Whole Foods stores. Workers have claimed it is almost impossible to socially distance inside the warehouses.
Source: https://www.bbc.co.uk/news/technology-52356177
Writer:…
Content type: Examples
New workplace technologies are generating mountains of data on workers despite a lack of clarity over how the data is used and who owns it. In offices, smart badges track interactions and sensors track fitness and health; in trucks sensors monitor drivers' performance in the name of safety. In the US state of Illinois, between July and October 2017 26 lawsuits were filed by employees alleging that their employers had violated the state's Biometric Information Privacy Act, which requires a…
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In November 2018, worried American parents wishing to check out prospective babysitters and dissatisfied with criminal background checks began paying $24.99 for a scan from the online service Predictim, which claimed to use "advanced artificial intelligence" to offer an automated risk rating. Predictim based its scores in part on Facebook, Twitter, and Instagram posts - applicants were required to share broad access to their accounts - and offered no explanation of how it reached its risk…